GENERAL INFO

SHIPPING INFO

Craft Octopus provides nationwide shipping for all orders. We ensure that your craft supplies are carefully packaged and shipped with reliable methods at an affordable flat rate of $12.95.

We aim to process all orders and ship within 48 business hours to get your goodies to you as soon as possible. Our goal is to deliver your products in a timely manner while maintaining the quality of the items.

For more details regarding our shipping policy, feel free to reach out to our customer service.

At Craft Octopus, we are dedicated to offering exceptional customer care. We take pride in providing a wide range of craft materials and excellent services. If you have any queries or need assistance, our team is readily available to help you. Moreover, we prioritise the privacy and safety of our customers' personal information. We utilise secure methods to store and protect your data, ensuring a safe and trustworthy shopping experience with us.

PAYMENT METHODS

RETURNS

We want you to be completely satisfied with your purchase. If you receive an item that is faulty or not up to standard, please contact our Customer Care team to arrange a return.

For all return enquiries, please get in touch via email roshnee@craftoctopus.com.au and include your order number along with details and photos of the issue where possible.

Please note:

We do not offer returns for change of mind.
Items approved for return must be in their original condition and packaging.
All return requests must be made within [insert timeframe, e.g. 14 days] of receiving your order.

- Credit / Debit Cards